Question 1

Are the documentations really free?

Accepted Answer

Yes, all our documentations are 100% free and accessible to everyone, even without a subscription.

Question 2

Do I need prior computer science skills to start?

Accepted Answer

No, absolutely not. Cybersekai is designed to support everyone. Our courses are structured progressively, allowing you to learn step-by-step.

Question 3

Can I share my account with others?

Accepted Answer

Account sharing is strictly prohibited, whether you have a Starter, Academy, or Expert subscription. Accounts are strictly personal.

Question 4

Can I change my subscription level?

Accepted Answer

Yes, you can upgrade or downgrade at any time. If you upgrade, you'll be charged pro-rata. If you downgrade, the change will take effect at the end of your current billing period.

Question 5

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time without additional fees. The cancellation will take effect at the end of your current billing period.

Question 6

How often are new courses published?

Accepted Answer

We publish two new courses per month to continuously enrich our catalog. Additionally, our existing courses are regularly updated.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards (CB, Visa, Mastercard). All payments are secure and encrypted.

Question 8

How do B2B services work?

Accepted Answer

Our services are for individuals and professionals (companies, freelancers, etc.). Contact us for a custom quote.

Question 9

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee. If you're not satisfied, contact us for a full refund, no questions asked.

Question 10

How can I contact support if I have an issue?

Accepted Answer

You can contact us via the contact form on our website.

Frequently Asked Questions

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